Continuous Innovation. Exceptional Service.

Core Services

Your Core Banking Partner

From development to implementation, our team is ready to partner together to help your bank reach its maximum innovation potential to better serve your customers. Our team believes that an active dialogue starts before the contract signature and continues for the duration of the partnership.

Our team also offers network services that traditional core banking providers don’t. When you marry network services with our core banking solutions, it all just works better

“We view our relationship with Smiley Technologies, which is about to enter its 20th year, as a strong partnership. They are agile, responsive, and most importantly, open to collaborative innovation, which is practically unheard of in today’s bank core processing industry."
Darrin Williams
CEO - Southern Bancorp, Inc.
“We view our relationship with Smiley Technologies, which is about to enter its 20th year, as a strong partnership. They are agile, responsive, and most importantly, open to collaborative innovation, which is practically unheard of in today’s bank core processing industry."
Darrin Williams
CEO - Southern Bancorp, Inc.

Development

We deploy both new products and services as well as updates and fixes approximately every two weeks. The frequency of the releases is a key competitive differentiator as our partners get updates as soon as they are ready. We believe that product development is the single most significant investment opportunity that must be continuously invested in to compete successfully and meet or exceed its customers’ expectations. Because we’re agile, we can deliver development in a more timely and tailored fashion than our larger competitors.

Implementation & Conversion Support

Conversion from one core provider to another can seem like a daunting task. Smiley Technologies works to make the process as seamless as possible using custom tools that help simplify the process.

We work closely with your team to develop detailed conversion and implementation plans so you know what to expect. We also provide a customized training plan. From discovery and design to delivery and support, we’re here for you.

Discover

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Discover

  • Listen to understand your objectives, end-user needs & technology options
  • Identify challenges & best solutions for your needs & goals
  • Form a partnership - our employees know your employees

Design

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Design

  • Deliver a tailored implementation plan designed to create an exceptional experience
  • Begin high-level systems training
  • Collaborate and iterate with the implementation team

Deliver

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Deliver

  • Apply smart technology assets and prepare for implementation
  • Conduct targeted training with your team
  • Go live with employees on-site for one week of support

Support

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Support

  • Be there when you need us for operational, incidental and ongoing support
  • Check in often
  • Keep you ahead of the industry curve with new innovations or solutions

Ongoing Customer Service

Smiley Technologies delivers a better core banking solution, not just through our technology, but through our reliable, dedicated customer service. We provide a quality of service that is disappearing in the industry. We want to earn your trust so we can help you achieve your goals. Once we’ve helped implement our product and provided training, we don’t disappear. The same people that will help you with the conversion will be the same people that will be with you throughout our partnership.

We understand that, while innovative software is necessary, it’s not sufficient without exceptional support. Our entire company is committed to helping our partners serve their customers better through our technology and customer service. We stand beside you to help you gain the most out of our core banking software.

We don’t use voicemail. You will always get a person on the phone live if you call our support number during business hours. We provide detailed help within the platform so you can get the information you need. It’s our goal that your bank employees know us, recognize our faces and voices, and share information with our team so that Smiley Technologies can help your bank achieve its goals.

Network Services

Traditional core banking providers don’t typically offer network services, but Smiley Technologies does. We know that core banking is more than just a product and that network infrastructure is an integral part of maximizing the functionality of your software. When you marry network services with our core banking solutions, it all just works better. Our dedicated customer care team can help with your IT needs from network design and implementation to real-time threat response assistance.

Our network services team has years of experience in providing networking and security solutions to banks. These services include:

  • Network design and installation
  • Help desk with on-site support
  • 24X7X365 server and hardware monitoring, examiner approved IDS and IP and data line monitoring
  • Virus protection services
  • Firewall installation, management and reporting
  • And that’s just to name a few

See It In Action

See what all the hype is about.

Get to know how we partner with you.

Request a Tour